Sr Operations Manager

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About This Role Commercial HVAC Operations is seeking an experienced Sr. Operations Manager to lead the Air-Cooled Chiller Value Stream at our Charlotte manufacturing facility. The Operations Manager is responsible for the overall performance and strategic direction of a complex manufacturing value stream consisting of multiple production lines, 6-8 front-line supervisors, and 200 hourly employees. This leader owns end-to-end manufacturing execution and is accountable for delivering exceptional performance across safety, quality, delivery, cost, productivity, and employee engagement. As a senior member of the site leadership team, this role partners closely with Quality, Materials, Manufacturing Engineering, Supply Chain, Finance, Human Resources, and Product Engineering to develop and execute operational strategy, drive transformation initiatives, improve customer satisfaction, and build organizational capability. This position requires a highly visible leader capable of developing future leaders, leading through influence, and driving sustainable operational excellence in a fast-paced, high-mix manufacturing environment.

Develop and execute the operational strategy for the Air-Cooled Value Stream in alignment with business objectives. Own the value stream P&L performance through effective management of labor, productivity, quality, inventory, and operational costs. Lead annual operating plans, capacity planning, headcount planning, and capital investment initiatives. Translate business priorities into measurable operational objectives and ensure execution through disciplined daily management. Lead multiple manufacturing lines to consistently achieve world-class safety, quality, delivery, and cost performance. Establish a culture of accountability, operational discipline, and continuous improvement throughout the organization. Drive breakthrough improvements in labor productivity, throughput, first-pass yield, on-time delivery, 5S, and inventory performance. Lead recovery plans during operational disruptions while maintaining customer commitments and business continuity. Lead, coach, and develop a team of Operations Supervisors while creating a robust leadership pipeline. Build a high-performance culture focused on engagement, accountability, inclusion, and continuous learning. Conduct talent reviews, succession planning, performance management, and leadership development for the operations organization. Champion employee engagement initiatives and foster an environment where employees feel empowered to solve problems and improve processes. Partner with Materials, Manufacturing Engineering, Quality, Planning, Supply Chain, and Product Engineering to optimize end-to-end value stream performance. Lead cross-functional initiatives to improve manufacturing capability, supplier performance, inventory flow, and customer satisfaction. Influence decisions beyond direct authority through collaboration and data-driven leadership. Represent manufacturing during executive reviews, customer visits, operational reviews, and strategic planning sessions. Drive Lean Manufacturing principles across the value stream utilizing Daily Management, Leader Standard Work,