Senior Digital Employee Experience (DEX) Analyst

Company Overview Check out this video and find out why our team loves to work here! Join Us! CDM Smith – where amazing career journeys unfold. Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

CDM Smith is seeking Senior Digital Employee Experience (DEX) Analyst to join the Business Technology team. This individual. plays a key role in strengthening CDM Smith’s Digital Employee Experience (DEX) by monitoring endpoint performance, identifying systemic issues, and supporting data driven improvements across our technology environment. This role partners closely with the Service Desk, End-user Computing (EUC), Business Technology, and Digital Engineering teams to proactively improve device health, stability, and user experience through analytics, automation, and modern endpoint monitoring platforms.    ** This role is hybrid, with 3 days per week required in the Maitland, FL office and 2 days per week remote.   • Monitors enterprise endpoint health and performance, using DEX telemetry to proactively identify issues before users report incidents. (CPU, memory, disk, boot times, crashes) • Analyzes DEX telemetry, performance trends, and user sentiment to produce leadership ready dashboards and reports, administer DEX platforms, manage telemetry integrations, and oversee loaner device readiness and experience standards in collaboration with cross functional teams. • Delivers high touch technical support for Executive and VIP users with rapid response, priority handling, and proactive system monitoring. • Validates operational improvements through before-and-after analysis, proactively identifying recurring experience issues and partnering with Service Desk and EUC teams to reduce incidents before users open tickets. • Manages small to mid-sized projects in endpoint analytics, digital experience, automation, and performance improvement by coordinating stakeholders, overseeing deliverables, escalating risks, and driving proof-of-concept and solution design. • Ensures work aligns with CDM Smith IT processes while maintaining accurate documentation for dashboards, analytics, workflows, and remediation playbooks. • Identifies opportunities to enhance digital experience through process improvements, automation, telemetry optimization, and knowledge updates, while sharing insights and collaborating across teams to advance CDM Smith’s Digital Employee Experience maturity. • Performs other duties as required.    #LI-LP1 #LI-HYBRID Skills & Abilities •  Demonstrated experience supporting and administering enterprise Digital Employee Experience (DEX) platforms, including solutions such as Nexthink, ControlUp, SysTrack, Aternity, Tanium, or similar technologies, is required.   • Knowledge of automation opportunities in ServiceNow, Intune, or endpoint analytics frameworks. • Understanding of ITIL processes and proactive endpoint management methodologies. • Good communication and interpersonal skills. Qualifications • Bachelor's degree. • 4 years of related experience.   Equivalent additional directly related experience will be considered in lieu of a degree.  Domestic and/or international