Lead System Analyst

Lead System Analyst United States – Remote Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job:   As a Lead System Analyst, you’ll be part of our team working as a remote employee.    You’ll get to:   Analyze business needs and leads the creation of software solutions that meet those needs. ​ Prepare flow charts, business process management (BPM) workflows, and systems diagrams to assist in problem analysis​ thorough the project lifecycle Responsible for preparing design documentation and ensuring that functional and technical documentation meets requirements. ​ Designs, and documents software/solution according to SBD-IT systems standards, policies and procedures.   Leads and reviews necessary testing activities and provide guidance on configuration and coding when needed  Works with business stakeholders and user groups to select or create appropriate scenarios to determine whether system changes met project specifications; assists end users in acceptance testing Provides technical assistance where needed to ensure timely resolution of incidents or issues. ​ Ensures execution plan is on track and reports any major deviations in budget or timeline​ Effectively plans and integrates new products with the existing IT landscape​ Review, guide, troubleshoot and resolve contentious issues escalated during implementation​ Leads the development of operating procedures and user manuals for transition into routine operations​ Enable building of knowledge databases for technology, solutions and domain areas​ Leads tasks with architecture, application services, infrastructure, release management and other relevant stakeholders to enable a smooth deployment​ Continuously works on capturing and transferring tacit knowledge to vendors and knowledge management systems​ Works with outside partners and vendors to ensure SBD requirements are met Performs various admin duties for user groups as needed    The Person:   You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:    Bachelors Degree plus 8-10 years relevant experience, or Graduate degree and 6-8 years relevant experience. 4+ years Salesforce.com Sales and Service Cloud admin and configuration Customer Service Tools (Zendesk, ServiceNow, etc…) Telephony Tools (Five9, Vonage, etc…) with CTI Jira or MS DevOps Integration Technologies (Azure Integration Services) Infrastructure technologies, including cloud computing / SaaS / IaaS / PaaS technologies Web/Mobile Technologies Possess technical skills specific to the systems or applications being supported  Thorough familiarity with the configuration and setup of supported applications Business acumen Familiarity with SDLC methodologies (Waterfall and Agile / Scrum / Iterative Development) ITFS Project Methodology knowledge Ability to tie together solutions across systems Application domain knowledge Prototyping Requirements definition & management System Performance management Understanding of future technologies Oral & written communications Agile user stories and sprint grooming 1-3 years of leadership experience a plus The Details: You’ll receive a competitive salary and a great benefits plan, including: Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and