Health Partnership Coordinator, Rwanda

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

The Health Partnership Coordinator is responsible for driving demand generation, supply generation, and stakeholder management within their assigned territory in line with the broad country objectives set by the S&P team. Reporting to the Commercial Director and working with the S&P team, this role ensures that Zipline’s services are actively used by health facilities, seamlessly integrated into regional and district health systems, and championed by local communities and leaders. By combining customer success expertise with field partnership skills, the Health Partnerships Coordinator helps grow volumes, strengthen relationships, and enhance Zipline’s brand visibility.

Demand Generation (Service Utilization)

• Serve as the primary liaison for health facilities in your region, resolving issues quickly and championing customer feedback.

• Analyze order and delivery data, conduct visits, and deliver tailored training that consistently raise service utilization for onboarded health facilities in line with the set targets for the nest.

• Support execution of use case growth plans to expand service adoption across your territory.

• Respond to facility concerns about drop-off points and engage relevant internal teams to resolve them. Identify, assess, and propose new delivery drop-off points that increase demand and LMD opportunities.

• Propose and execute customer engagement plans that improve working relationships with facility staff and community members

Supply Generation (Health System Integration)

• Build strong working relationships with Regional and District Health Directors, Regional and District Expanded Program Immunization (EPI) Coordinators, Regional and District Store Offices, and all other relevant health stakeholders within your territory.

• In line with the broad sales and customer success strategy for the country and your nest, engage health stakeholders to integrate Zipline services into their supply planning, maintain a healthy buffer stock level at the nest for organic orders, and increase LMD opportunities.

• Coordinate medical and vaccine