Sr. Manager - FED

Location: MK Towers, #27, Longford Road, Shanti Nagar,Bangalore - 560 027, India JD - Senior Manager - FED Title: Senior Manager – Field Engineering Location - Bangalore About Otis India Otis is the world’s leading elevator and escalator company, moving 2.5 billion people every day and maintaining over ~2.5 million units globally. With a global team of 72,000 colleagues, including 45,000 field professionals, Otis delivers innovative, safe and reliable mobility solutions found in many of the world’s most iconic buildings and busiest transport hubs. Operating in 200+ countries and territories, Otis combines global expertise with strong local capabilities. Guided by a clear vision to help people thrive in a taller, faster, smarter world, Otis is committed to customer‑centric service, future‑focused innovation, and responsible corporate citizenship.

Overview The Senior Manager – FED role is responsible for ensuring effective technical support, issue resolution, field coordination, and system handling across installation and service teams. The position requires deep technical expertise, strong analytical skills, and effective communication with multiple stakeholders. Key Responsibilities · Responsible for elevator installation processes · Capable of reading and understanding layout and technical drawings to assist in installation and issue diagnosis · Act as a key link between the field team and the factory team for resolutions · Upload all Field Turn Back (FTB) cases into the ETQ system · Capable of troubleshooting any type of reported field issues independently · Well versed with ride quality adjustments and measuring tools · Analysis of PMT and Power Analyzer readings · Competent in handling EMS and Compass system Qualification & Requirements · Bachelor’s degree in electrical, Mechanical, or related Engineering field · 10+ years of experience in elevator, construction, or related engineering industry · Strong technical and analytical competencies · Experience with installation processes and troubleshooting What You Need to Be Successful at Otis · Customer‑Centric Mindset Otis is committed to being a world‑class, customer‑focused service company, success begins with understanding and caring for customer needs. · Problem‑Solving & Technical Curiosity Innovation is core to Otis’ heritage—Being curious, analytical, and apply engineering principles. · Empowerment We encourage and support smart risk taking with ownership and accountability. · Collaboration & Communication We work together as a one team we partner, create connections and contribute across Otis. · Future‑Focused Mindset Otis looks for individuals who are smart, adaptive, digitally aware, and excited to shape the future of smarter, safer mobility. What’s In it For Me · Real Impact from Day One Work on projects that directly influence how millions move safely across India’s buildings, metros, railways, commercial hubs, and airports. · Structured Learning & Growth Access to technical training, leadership development, mentorship, and global best practices—designed to accelerate your career. · Global Exposure, Local Opportunities Be part of a global company, with opportunities to learn from global experts while building your career. · People-First Culture Join Otis that places people at the center of everything—your well-being, growth, and success truly matter here. · Career Paths for Every Ambition Whether you want to build expertise in engineering, manufacturing, operations, service, project management, HR, finance, legal, Delivery Operations or technology—Otis supports multiple growth pathways. · Work on Innovation That Matters Experience the intersection of smart technology, safety, sustainability, and urban mobility. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and