Senior Lead Technical Writer

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role 
 Lumen is seeking a strategic, detail-oriented Senior Lead Technical Writer to support the Managed & Professional Services organization. This role owns the development and governance of clear, accurate, and customer-centered content that enables the full product lifecycle, from strategy and product development through launch, sales enablement, implementation, operations, and continuous improvement.   The Senior Lead Technical Writer partners with product management, engineering, operations, security, architecture, legal, marketing, sales, and customer success to translate complex service capabilities into consistent, usable documentation. The role has responsibility for content supporting Managed Network Services and Managed Security Services, while also establishing standards and scalable practices across the broader Managed & Professional Services portfolio. Location 
 This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities 
 Lead the strategy, planning, creation, editing, governance, and maintenance of technical and product documentation across the Managed & Professional Services portfolio. Create product definitions, service descriptions, technical overviews, solution briefs, implementation and configuration guides, operating procedures, release notes, knowledge articles, FAQs, process flows, and training materials. Translate complex network, security, operational, and service concepts into concise content for customer, sales, delivery, executive, operational, and technical audiences. Partner with product managers and subject-matter experts to document capabilities, requirements, dependencies, use cases, customer outcomes, service boundaries, assumptions, and lifecycle changes. Establish documentation standards, templates, terminology, metadata, taxonomy, review workflows, structured-authoring practices, and reusable content components. Develop and maintain documentation for managed network services, including architecture, connectivity, monitoring, service levels, supported configurations, implementation, migration, operational handoffs, and lifecycle changes. Develop and maintain documentation for managed security services, including monitoring, detection and response, vulnerability management, incident handling, shared-responsibility models, data flows, integrations, escalation paths, and service boundaries. Conduct content audits and gap assessments, mentor writers and contributors, communicate documentation risks to leadership, and ensure content meets applicable accessibility, brand, legal, regulatory, privacy, security, and records-management requirements. What We Look For in a Candidate 
 Bachelor's degree in Technical Communication, English, Communications, Information Technology, Cybersecurity, Engineering, or a related field; equivalent relevant experience may be considered. 8+ years of progressive experience in technical writing, product documentation, or content strategy, including experience leading complex documentation initiatives. Demonstrated ability to write for cloud-based, network, security, telecommunications, managed services, or enterprise technology