Mgr-Systems-Multiproperty

As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives. The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance. The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.

CANDIDATE PROFILE

Education and Experience • BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position. • Previous experience in IR Global Field Services or Marriott Systems Support desirable. • System-related professional certifications desired.

CORE WORK ACTIVITIES

Ensuring Client Technology Needs are Met • Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available • Foresees, identifies and resolves system(s)’ performance problems • Is accountable for disaster recovery and business continuity as it relates to technology. • Ensures technology assets are secure and well-maintained in accordance with Marriott International policies and standards. • Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed. • Performs adds/moves/changes/deletions. • Ensures that adequate bandwidth exists and that circuits are secured. • Supports end-use pager cellular phone issues. • Troubleshoots high-speed Internet access problems • Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services. • Images desktops, installs new software applications, applies patches, maps drives to correct server/network. • Moves/adds/changes PCs/peripherals; migrating data when necessary. • Performs routine to complex desktop backup as scheduled or directed. • Provides end-user support to property staff, business center. • Resolves issues with setup or reset of security passwords • Supports email and use of MI network • Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance. • Executes disaster recovery plans.

Managing Work within Budget Targets • Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements. • Possesses a basic understanding of the financial dynamics property operations and can apply knowledge/judgment to assist management in achieving technology-related goals. • Reviews operating statements; researches and resolves discrepancies in technology charges • Advises management on required short-term technology investments for property planning. • Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP. • Conducts periodic inventories of applications and hardware; prepares reports for property management. • Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware. • Ensures compliance to technology-related vendor contracts.

Building and Sustaining Relationships with Customers • Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner • Provides exceptional customer service. • Provides timely, accurate, and detailed status reports as requested

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