Director, Digital/Technical Product Management - CEO MR

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

Join us in building and operating the technology products that are the engine of Member Advocacy. We're creating a foundational product team to design, deliver, and maintain platforms and tools that turn member friction signals and emerging risks into timely, measurable action. If you're driven to build solutions that directly improve member outcomes by enabling advocates to act quickly and effectively to deliver strong Member Service recovery, this is your opportunity to shape that future. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL and Charlotte, NC.

Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives. Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery. Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or ''''vertical'''' market. Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps. Applies product management expertise in state-of-the-art digital and technology domains. Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions. Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs. Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions. Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders. Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. What sets you apart: End-to-End Digital Product Visionary: Proven ability to lead the discovery, strategy, vision, and delivery of complex digital and technology products and experiences from ideation to market validation, ensuring alignment with business goals and customer needs. Customer-Centric Product Innovator: Masters user-centered design and design thinking to translate market insights, customer needs, and data into innovative digital solutions that optimize user experiences and drive KPIs/KRIs. Strategic Investor & Value Driver: Develops compelling business cases, quantifies investments, and justifies strategic decisions for digital products,