Leave Case Manager (Hybrid; Must Reside in Connecticut)

Salary Range: $40,000 - $58,000 Job Posting End Date: This job will be posted on an ongoing basis.       We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .   Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.   Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.       Worker Designation  – This role is  hybrid . This means you will be expected to report to one of our Aflac offices located in Windsor, CT, for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.            What does it take to be successful at Aflac?

Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

What does it take to be successful in this role?

Current knowledge of the absence management industry.  Excellent customer service skills and ability to manage difficult and stressful situations.  Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships.  Ability to manage business expectations and resolve concerns, by communicating status and issues.  Ability to effectively prioritize and escalate customer issues.  Ability to interpret and analyze multiple facts.  Knowledge of state and federal FMLA regulations; Paid Family and Medical Leave experience a plus.  Knowledge of medical disability management preferred.  Strong organizational skills.  Excellent interpersonal skills.   Ability to work in a team environment.  Ability to meet or exceed performance competencies

Education & Experience Required

High School Diploma or Equivalent 1 - 2 years of professional job-related experience

Or an equivalent combination of education and experience       Education & Experience Preferred

Associates Degree  Demonstrated proficiency in product specific areas of Absence Management and federal and state regulations governing these products and services.

Principal Duties & Responsibilities

Assists claimants with paid leave of absence requests and guides them through the leave process.  Processes all leave of absence paperwork according to established procedures and laws.  Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.  Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions; reaches out to obtain relevant healthcare provider, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and renders the claim decision as quickly as possible.  Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations.  Coordinates correspondence, forms, and other documents via the claim system; documents the claims system in an accurate and comprehensive manner.  Generates reports as required; maintains files, inputs and analyzes data.  Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines.  Keeps complete records of all LOA requests and maintains tracking