Senior Manager - Payments & Billing

Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.     W ho we’re looking for   Toyota Financial Services’ Payments & Billing Department is looking for a passionate and highly motivated Senior Manager - Payments & Billing. The primary responsibility of this role is to define and drive the strategic direction of payment modernization across all lines of busines s, leading initiatives that modernize capabilities, advance t ransformation and deliver o perational excellence across our complex payments landscape. Reporting to the VP, Payments & Billing, the person in this role will support the Payments & Billing Department’s objective to ensure scalable, secure, and efficient payment operations that process 70+ million payments annually, directly impacting the financial health and customer experience of the entire Toyota ecosystem.     W hat you’ll be doing   In this role, you will serve as a strategic leader, partnering with executives and global teams to shape the future of our payment capabilities while fostering a culture of innovation and continuous improvement. Success means effectively influencing cross-functional stakeholders to deliver high-impact solutions that modernize our platforms and drive enterprise-wide value.   Define and execute the strategic vision for Payments & Billing, transforming the function into a value-generating capability that drives revenue and cost efficiencies. Partner with the business, operations, and technology leadership to deliver scalable payment solutions. Lead a portfolio of strategic initiatives, from targeted process improvements to large-scale ecosystem transformations. Build and maintain strong partnerships across treasury, legal, risk, and external stakeholders to advance enterprise payment capabilities and ensure regulatory compliance. Lead, coach, develop a high-performing team, build deep subject matter expertise and foster a culture of collaboration and operational excellence. Clearly communicate complex business strategies and present business cases to the Executive Committee to secure alignment on enterprise priorities. W hat you bring   A four-year college degree, such as a BA or BS 12+ years of progressive and relevant experience in payments, billing, and/or cash management where you have successfully led complex initiatives. Deep knowledge of the digital payments’ ecosystem and processes, with practical experience across multiple payment rails (ACH, cards, wires, etc). Progressive and relevant experience with payment related compliance (Nacha, PCI-DSS, card brand rules), merchant