Principal Architect

As the Principal Platform Architect for ServiceNow, you own the architecture and standards for the platform. This is the most senior technical role on the platform and the resident expert the team, product, and business all go to for the hard calls. You lead to how we design solutions, workflows, and integrations; you make sure we build the right thing the right way, and you bring AI into the platform where it genuinely improves the outcome. This is a people leadership role with direct reports, not an individual contributor position. You will manage, mentor, hire, and grow a team of architects and engineers, and you are accountable for their development and performance. It is also a hands-on role rather than a purely advisory one: alongside leading the team, you set the standards the rest of them build to, review the work that matters, and stay close enough to the platform to make real calls on design, integration, and delivery. Our platform is growing fast, and our solutions are increasingly cross platform. We need an architect who can see past ServiceNow to how it fits into the broader landscape, align the right solution to the business problem rather than forcing everything onto one platform, and bring the discipline of a formal architecture practice to a platform that has grown faster than the standards around it.

Architecture, Standards, and Technical Leadership   Own the architecture and standards for the platform across integrations, data, platform architecture, AI, security, and UX. You define the standards in each of these areas and you enforce them.  Define solution blueprints, reference architectures, reusable design patterns, and technical standards for the platform, and produce enterprise architecture grade documentation to go with them.  Lead architecture reviews and technical decision making across the ServiceNow platform and the enterprise systems it connects to.  Drive technology strategy and roadmap recommendations for platform capabilities, workflow automation, and AI enabled operations.  When we make a design decision that will be hard to undo, you are in the room.  Architecture Practice and Governance   Stand up and run a formal architecture practice with clearly defined architecture gates that decisions actually go through.  Chair a formal Technical Review Board and partner with delivery on change and release governance.  Establish and enforce development standards, quality controls, and platform governance so the platform matures into a stable, well governed state.  Lead buy versus build assessments, evaluating ServiceNow native capabilities, custom development, and vendors against business requirements, integration complexity, risk, security, scalability, and total cost of ownership.  People Leadership and Team Development   Directly manage, mentor, and grow a team of architects and engineers, including hiring, performance management, and career development.  Build and lead the architecture bench, identify who is ready for more, and give them the runway to grow.  Raise the level of the teams around you and build a culture where good design is the norm and people want to learn from you.  Set engineering best practices and lead technical design reviews across everyone building on the platform.  Solution Design and Business Partnership   Work closely with product and business teams. Sit with them, understand the business problem, and align the right solution to it. Sometimes that is ServiceNow, sometimes it is not, and you are honest about which.  Translate business problems into scalable technical architectures, including application design, workflow orchestration, integration patterns, and data flows.  Serve as the person product and business come to when they need to know what is possible, what a request really costs, or whether the platform is the right fit at all.  AI on the Platform   Bring a clear point of view on where AI genuinely