Business Analyst – Intelligent Automation & AI Solutions

Business Analyst – Intelligent Automation & AI Solutions Job Summary We are seeking a highly motivated and detail-oriented Business Analyst to join our Automation Center of Excellence (CoE). This role will partner with business stakeholders, technology teams, and automation developers to identify, analyze, and deliver innovative solutions leveraging Microsoft Copilot, Copilot Studio, Power Apps, Power Automate, Power BI, and UiPath . The ideal candidate will have strong business process analysis skills, experience gathering and documenting requirements, and a passion for driving digital transformation through AI and automation.

Business Analysis & Requirements Gathering Engage with business stakeholders to understand challenges, objectives, and process improvement opportunities. Conduct discovery workshops, process walkthroughs, and stakeholder interviews. Gather, analyze, and document functional and non-functional requirements. Create comprehensive Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and process maps. Facilitate requirements validation and stakeholder sign-off. Process Analysis & Automation Identification Analyze current-state processes and identify automation opportunities. Assess automation feasibility, business value, ROI, and implementation complexity. Create current-state and future-state process documentation. Recommend process optimization and automation strategies using AI and low-code technologies. Microsoft Copilot & AI Solutions Collaborate with stakeholders to identify use cases for Microsoft Copilot and Copilot Studio. Define conversational AI requirements, prompts, knowledge sources, and business workflows. Assist in designing AI-powered solutions that improve productivity and user experience. Conduct user acceptance testing (UAT) and measure business outcomes of AI implementations. Power Platform Solutions Work with Power Apps and Power Automate developers to translate business requirements into technical specifications. Define application workflows, forms, integrations, and user experiences. Support testing, deployment, and adoption activities. Ensure solutions adhere to governance, security, and compliance standards. UiPath Automation Projects Partner with UiPath developers to define automation workflows and exception handling requirements. Document RPA process definition documents (PDDs). Participate in solution reviews and validate automation outputs. Support production deployment and hypercare activities. Project Delivery & Stakeholder Management Coordinate with cross-functional teams including business users, developers, architects, and project managers. Manage requirements traceability throughout the project lifecycle. Track project risks, issues, dependencies, and action items. Present project updates, business cases, and solution recommendations to leadership teams. Testing & Change Management Develop UAT plans, test scenarios, and test cases. Facilitate user acceptance testing and defect triage sessions. Support training development, user documentation, and solution adoption initiatives. Measure solution effectiveness and identify continuous improvement opportunities.

Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field. 3+ years of experience as a Business Analyst, Process Analyst, or Automation Analyst. Experience working on digital transformation, automation, or low-code technology initiatives. Strong requirements gathering, process mapping, and documentation skills. Experience working in Agile and Scrum environments. Excellent communication, facilitation, and stakeholder management skills.

Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). Experience with Microsoft Copilot, Copilot Studio, or Generative AI solutions. Experience with UiPath or other RPA platforms. Knowledge of process