Senior Technical Program Manager – PMO Lead, Hardware Strategy & Operations

Do you want to shape how Amazon builds its next generation of consumer devices — not by building one product, but by building the system that makes all products better? As the Program Management Office (PMO) Lead and steward of Amazon Devices Product Development Process (PDP) within the Hardware Strategy & Operations team, you will own the framework that every hardware program at Amazon Devices runs on. You will drive the evolution of how we develop devices — from the earliest customer-focused working backwards documents through production validation — ensuring that hundreds of engineers across disciplines and geographies have the clarity, tools, and process they need to deliver on time, at quality, and at scale. Key job responsibilities • Own the end-to-end Product Development Process (PDP) for Amazon Devices Hardware, including phase definitions, gate criteria, milestone templates, approver matrices, and associated tools — ensuring the process remains current, scalable, and aligned with how programs actually execute. • Identify, scope, and lead strategic process improvement initiatives from proposal through implementation, partnering with cross-functional stakeholders across engineering, operations, finance, and product management to drive adoption and measure impact. • Maintain and evolve the suite of PDP tools and templates — including milestone documents (Product Assessment, Business Requirements Document, Development Commit, xVT Readiness Reviews, Announce Risk Review, OK2Ship), checklists, and the Milestone Manager — to reduce friction and enable program teams to move with speed and confidence. • Serve as the primary point of contact and subject matter expert for PDP across the Hardware organization, providing guidance to System TPMs and functional leads on process application, change management, and escalation paths. • Drive cross-functional alignment on process changes, communicating updates clearly to stakeholders at all levels and ensuring the PDP Confluence space reflects the current state of the process at all times. A day in the life You start your day reviewing feedback from System Technical Program Managers (TPMs) across multiple device programs about friction points in the milestone review process. By mid-morning, you are in a working session with engineering, operations, and finance stakeholders to align on a proposed update to the approver matrix for the Development Commit gate 4. In the afternoon, you are driving a process improvement initiative — evaluating how the phase-gate methodology can better accommodate programs that blend hardware and software development. You close the day by updating the PDP Wiki page with revised templates and publishing a summary of approved process changes to the broader Hardware organization. No two days look the same. You operate across teams and functions — partnering with Product Managers, System TPMs, Engineering leads, Operations Program Managers, and executive stakeholders — to keep the process current, practical, and effective 7. You are equally comfortable writing a detailed process specification and presenting a strategic recommendation to senior leadership.

The Hardware Strategy & Operations team sits at the center of Amazon Devices hardware development. Our mission is to enable the Hardware organization to build the right products, the right way, at the right time. We own the mechanisms, processes, and tools that the broader Hardware organization depends on to execute — from pre-concept through production and sustaining.