Contract Asset Manager, Malibu
Pacaso
- Location
- Malibu, California
- Work model
- On-Site
- Level
- Mid
- Posted
- 1h ago
Skills
About this role
About Pacaso
Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. We've reimagined the second home category — pairing a thoughtfully designed co-ownership model with simplified financials, equitable scheduling, and dedicated local property management, so owners get the joy of a true second home without the hassle.
Since launch, Pacaso has facilitated more than $1.2 billion in gross real estate transactions and service fees across 40+ destinations in the U.S., Mexico, and Europe — including Aspen, Lake Tahoe, Napa, Malibu, Palm Springs, Cabo, Paris, London, and most recently Florence, Milan, and Rome. We've raised over $300 million in cumulative equity funding, closed the largest real estate Regulation A+ offering of 2025, and reserved the Nasdaq ticker PCSO as we build toward a public listing.
Our work has been featured in The New York Times, The Wall Street Journal, Fortune, Forbes, CNBC, Bloomberg, and others.
Recognition
We're a Certified Great Place to Work and have been honored for both our culture and our category-defining work:
• No. 5, Forbes America's Best Startup Employers (2026) — our second consecutive Top 10 ranking
• Newsweek's America's Greatest Startup Workplaces (2025)
• Winner, 2025 Inman Best of Proptech Awards — Consumer Experience & Marketplace Innovation
• Fortune & Great Place To Work Best Workplaces in Real Estate (2024)
• Best Workplace in the Bay Area™ (2023)
• LinkedIn Top Startup (2022) · Glassdoor Best Places to Work, #6 (2022)
About the Role
The Asset Manager is the in-market steward of Pacaso homes, responsible for the physical, operational, and financial performance of a portfolio of luxury residences. This role ensures homes are consistently stay-ready, aligned with Pacaso Home Standards, and proactively maintained, while serving as a key partner to Owner Experience, Internal Maintenance, Accounting, and third-party vendors.
Asset Managers operate with a preventative mindset, owning home readiness, vendor execution, work order oversight, and asset-level financial accountability to deliver a seamless owner experience.
Key Responsibilities
Home Readiness & Standards
• Ensure homes consistently meet Pacaso Home Standards for cleanliness, safety, and functionality
• Maintain accurate Home Status Reports to support Owner Experience arrival communications
• Conduct routine inspections, system validations, and seasonal preparedness planning
• Manage home inventory, consumables, and home manuals/access documentation
Maintenance & Work Order Ownership
• Own end-to-end work order oversight across internal maintenance and vendor partners
• Support Pacaso’s Internal Maintenance team with scoping, prioritization, access coordination, and quality validation
• Coordinate external vendor work when issues fall outside the internal scope
• Track open work orders through completion and root-cause resolution
Vendor & Field Operations Management
• Manage recurring service vendors (cleaning, pool, landscape, pest, HVAC, etc.)
• Conduct service audits and onsite walks to ensure quality, reliability, and cost efficiency
• Serve as the asset-level steward for capital projects, partnering cross-functionally with the Regional Manager of Maintenance to ensure disciplined execution, cost control, and adherence to Pacaso Home Standards
• Hold vendors and maintenance partners accountable for timeline adherence, budget compliance, and completion