Casualty Claims Adjuster II

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 69,200 - 84,600 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5% As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

We are currently looking for a Casualty Claims Adjuster II to join our team in Calgary or Edmonton, AB. Effective January 1, 2027, Alberta is transitioning to a new Care-First auto insurance system. This significant change will introduce a no-fault model, enhanced medical benefits, limitations on the right to sue following an accident, changes to the insurance rating system, and strict rate caps. During this transition, you will begin your role as a Casualty Claims Adjuster II , managing automobile bodily injury claims and supporting customers through complex and often stressful circumstances. You will be responsible for investigating claims, making evidence-based decisions, managing financial exposures, and delivering timely, fair outcomes. As part of your career development, you will receive additional training with the potential to transition to the Care First Team in late 2027 or early 2028 . In that role, you will continue to use your claims experience while applying a more health- and recovery-focused approach to supporting injured customers. This opportunity is well suited to an experienced casualty adjuster who is interested in developing expertise in accident benefits, medical terminology, eligibility and entitlement determinations, and customer-centered recovery outcomes. What you’ll do here As a Casualty Claims Adjuster II, you will: Investigate automobile bodily injury claims to support prompt, fair resolution. Use sound judgment to make independent decisions, assess risk, think critically, and prioritize effectively. Review and analyze medical records, police reports, expert reports, and other relevant documentation. Represent the company in negotiations and settlements with third parties, claimants, and/or legal counsel. Manage claims through the litigation process, where required. Maintain complete, accurate, and timely claim file documentation in accordance with company standards, policies, and guidelines. Set, review, and manage loss and expense reserves, ensuring accuracy and reserve