Sr Analyst, Commissions

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role is essential for ensuring accurate and efficient commission payouts through day-to-day operational support, issue resolution, and process analysis and improvement within commission operations. It primarily involves supporting commission operations through research and resolution of commission-related inquiries, analyzing issues, and identifying process improvements to enhance operational effectiveness. The role is distinguished by its responsibility to liaise between internal partners including systems, testing, reporting, and human resources compensation design, while serving as a key point of contact for frontline support teams. Success is measured by the accuracy of commission payouts, timely resolution of issues, and effective collaboration across functions. The work directly impacts organizational financial accuracy and supports employee compensation satisfaction through reliable commission management. ** This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS. ** Job Responsibilities : Analyze commission processes and support day-to-day commission operations, with a primary focus on researching and resolving commission-related inquiries, identifying improvements and ensuring accurate commission payouts. Lead and support projects related to commission operations to enhance process efficiency. Serve as a liaison between frontline support teams, internal partners including systems, testing, reporting, and compensation design teams. Validate system data loads and commission payouts, conducting impact assessments and researching and resolving payout issues, including exception-based adjustments and inquiries. Provide analytical support to management and program teams, including research and resolution of commission-related inquiries and identification of trends to inform process improvements. Also responsible for other duties/projects as assigned by business management as needed. Education and Work Experience : High School Diploma/GED (Required) 4-7 years Operations or Commissions experience (Required) Operations or Commissions experience (Required) Demonstrated analytical experience (Required) Strong attention to detail (Required) Excellent written and verbal communication skills; effectively communicate with all levels of employees and management (Required) Ability to meet tight deadlines and prioritize competing demands (Required) Ability to influence others (Preferred) Ability to work independently and with a team (Required) Change Management experience (Preferred) Process Improvement experience (Preferred) Working knowledge of SQL (Required) Proficient in Microsoft Excel (Required) Solid understanding of multiple system development life-cycle mythologies (Preferred) Understanding of business process and system process within multiple knowledge areas (Preferred) Wireless Telecom experience (Preferred) Previous experience in customer escalations (Required) At least 18 years of age Legally authorized to work in the United States Travel : Travel Required (Yes/No): DOT Regulated : DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Earnings Opportunity: $70,400 - $127,050 National Base Pay Range: $64,000 - $115,500 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall