Director, Solution Portfolio Excellence

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The Solution Portfolio Excellence team serves as the front door for upstream strategic lines of business within the Global Customer Operations Enablement (GCOE) team. We focus on the products, solutions, and go-to-market shifts that enable high performance for our field-facing workmates across the entire customer lifecycle. Our team is evolving how we deliver enablement through an AI-powered predictable model. In this model, we distribute intelligence and insights through a combination of self-service tools and digital learning interventions, so that the right knowledge reaches the right role at the point of need. If you are energized by connecting product strategy to field readiness and shaping the way knowledge flows across a global organization, this is the team for you.

As Director of Solution Portfolio Excellence, you will lead the team behind the enablement foundation for our most strategic launches, monetization shifts, and industry go-to-market motions. You'll set the strategy, operating model, and quality bar for turning upstream product and GTM priorities into scalable, AI-ready field enablement. You will own the portfolio view, shaping what the field needs to learn and when. You will partner with GCOE peers to determine the right modality (content, digital learning, live delivery, etc.) when enablement needs go beyond materials. You'll lead a team of Solution Portfolio Leads and program owners, run the operating cadence with Product, Marketing, and cross-GCO partners, and be accountable for launch readiness, adoption, and field impact. The role requires operating as both a strategic thought partner to senior leaders and an operational anchor for a global enablement engine. You will: Set the multi-quarter strategy and roadmap for the team, aligned to product, industry, and GTM priorities Lead, coach, and develop a team of Solution Portfolio Leads Own the operating rhythm and governance keeping Product, Marketing, Sales, Solution Consulting, Customer Success, Services, Support, and Partner Enablement aligned on launches and strategy shifts Serve as the executive front door for strategic intake — curating, prioritizing, and sequencing new offerings for downstream delivery Maintain a single prioritized view of the enablement portfolio, making trade-off calls when competing launches and events vie for field attention Partner with enablement peers to identify when a launch needs modalities beyond content, and drive those needs through the enablement supply chain Set the standard for a consistent enablement content Bill of Materials, ensuring every launch lands with global consistency and scale Drive AI readiness strategy for the portfolio, structuring assets so AI companions can retrieve and deliver accurate responses Establish