Customer Success Manager - German Speaker

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

• Commvault does not conduct interviews by email or text.

• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

• Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com

Commvault (NASDAQ: CVLT) delivers continuous recovery for the AI era. We help organizations stay ready for constant disruption by returning critical data, applications, identities, and AI systems to a clean, trusted state. Our purpose-built recovery solutions span cloud-native and hybrid environments, leveraging AI to enable resilience at enterprise scale.

Customer Success Manager - German Speaker

As a Customer Success Manager (CSM), you will serve as the primary post-sales relationship owner for an assigned portfolio of enterprise customers within Commvault’s Foundational Success tier.

• Customer adoption

• Value realization

• Retention (GRR)

• Expansion influence (NRR)

• Customer engagement

• Lifecycle progression

• Executive alignment

• Customer advocacy

• Customer success leadership

• Moderate technical depth

• Commercial awareness

• Project management

• Cross-functional coordination

• Executive communication

You will act as a strategic customer advisor responsible for helping customers maximize the value of Commvault’s Software and SaaS solutions. Key Responsibilities Strategic Customer Success Leadership

• Own customer relationships across assigned enterprise accounts

• Develop and execute customer success plans aligned to customer business objectives

• Drive customer adoption, operational maturity, and measurable value realization

• Conduct business reviews, operational cadence meetings, and customer governance sessions

• Proactively identify customer risks and develop mitigation strategies

• Drive customer lifecycle progression and customer advocacy

Revenue Retention & Expansion

• Own customer retention planning and execution strategies to maximize GRR

• Identify and influence expansion opportunities aligned to customer priorities

• Drive adoption and customer maturity activities that improve NRR readiness

• Partner with Sales and Renewals teams on expansion and renewal