IT Change Manager

Job Title IT Change Manager  Location Birmingham Corporate Title Assistant Vice President The Production Change Management function ensures that required changes to the production IT environment are correctly recorded and subjected to the appropriate levels of risk assessment, structured planning, co-ordination, pre and post implementation testing/verification and authorization, prior to implementation.  The function provides a necessary level of independent control, due diligence and impartial guidance to help ensure that all changes to the Bank’s production IT environment are compliant with the Bank’s IT Risk and Production Change Management Procedures.  Production Change Management’s primary objective is to ensure the ongoing stability of the Bank’s production services, which provide internal, external and regulatory related auditors confidence that the Bank maintains appropriately robust and complete controls around changes made to key and critical IT systems. What we’ll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre. You can expect:   Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them Competitive salary and non-contributory pension 30 days’ holiday plus bank holidays, with the option to purchase additional days Life Assurance and Private Healthcare for you and your family A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year Your key responsibilities Govern and oversee the execution, performance, and continuous improvement of the Production Change Management process, including policy compliance, exception management, and issue resolution Serve as the primary escalation point for vendors, junior Change Managers, and the broader change user community, resolving complex, multi-region, and cross-business change conflicts Lead Change Advisory Board (CAB) meetings and facilitate stakeholder engagement to ensure effective review, approval, and coordination of production changes Manage change governance activities, including Change Templates, Approval Models, approval rules, Change Restrictions, and publication of approved changes within the Change Management system Oversee the planning, review, approval, and publication of Major Events and Change Event Calendar activities, including event planning meetings and conflict management Support Change Management tooling and reporting by participating in system enhancements, testing (UAT/regression), process documentation, and delivery of ad hoc ITSM reporting and analytics Your skills and experience IT Change Manager with experience within a Production Change Management role Strong ITIL aligned service management experience ServiceNow experience is preferred Sound and broad technology experience/exposure in either or both infrastructure and application technology The ability to work in a global and fast-paced environment and to be able to make level-headed, considered decisions based both on over-arching policies and Bank needs, as well as, where appropriate, personal production change management experience The ability to ensure all tasks and deliverables meet agreed due dates, demonstrating flexibility, adaptability, and sound problem-solving skills Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs How we’ll support you Training and