Technical Consultant – Scale Specialist Lead (Intune/Windows – Tenant‑to‑Tenant)

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role: You are the offshore specialist leader for tenant‑to‑tenant endpoint migration readiness and escalation support. You guide Scale squads and the Factory through device migration sequencing, Intune re‑enrolment impacts, Autopilot/join‑state considerations and remediation patterns. This role is critical to avoiding mass disruption: endpoint readiness issues can block user productivity at wave cutovers, so your job is to standardise solutions, reduce repeat failures and provide rapid escalation leadership during cutover windows.

Key Responsibilities: - Provide endpoint readiness guidance and risk assessments for migration waves. - Act as escalation authority for complex device migration failures and root cause analysis. - Define and maintain runbooks for common remediation scenarios (enrolment failures, compliance issues, profile/application targeting problems). - Coordinate dependencies with Identity and Security teams (device trust and access controls). - Support cutover events with rapid triage and stabilisation leadership. - Maintain known‑issues and fixes catalogue; reduce recurring defects through standard patterns. - Provide validation criteria and evidence standards for endpoint readiness and post‑migration acceptance. - Support the Factory discipline leads by improving troubleshooting playbooks and telemetry standards. - Provide reporting inputs on failure categories, remediation throughput and readiness health metrics. - Align to one region and adjust working patterns to support regional cutovers. Must‑Have: - Delivered tenant‑to‑tenant endpoint migration work in production (Intune/Windows specialism mandatory). - Deep Intune operational expertise and troubleshooting competence. - Practical understanding of device join state and provisioning concepts relevant to tenant transitions. - Proven ability to create runbooks, validation steps and known‑fix playbooks for repeatable execution. - Willingness to align working hours to regional cutovers (early/late calls) and support extended hours when required. - Strong documentation discipline and evidence‑first practices. - Ability to coach engineers and improve delivery maturity at pace. Good‑to‑Have: - Experience with workstation/profile migration tooling (e.g., PowerSyncPro or equivalent) and hands‑on understanding of real‑world constraints. - Microsoft certification alignment relevant to endpoint management (or equivalent experience). - PowerShell scripting for diagnostics, readiness reporting and bulk remediation. - Experience with large, globally distributed device estates and remote workforce constraints. Interpersonal & Consulting Skills: - Calm escalation leadership in user‑impacting cutover events. - Clear communicator: logs, evidence and precise guidance rather than guesswork. - Strong coaching and collaboration behaviours across shifts and teams. - Risk and dependency management mindset; prevents avoidable disruption. - High integrity around access/security and change discipline. - Strong written communication: tickets, handovers, playbooks. Typical Deliverables / KPIs: - Lower endpoint migration failure rate and improved first‑time success. - MTTR for endpoint migration blockers during cutovers. - Repeat issue reduction via improved runbooks and known‑fix catalogues. - Evidence completion rate for endpoint acceptance checks. - Readiness pass rate for endpoint components