Supervisor, Financial Services Claims

Are you a people leader who enjoys helping teams perform at their best while navigating change? In this role, you will lead a team of claims adjusters supporting embedded financial-service benefits for a large, highly visible client program. You will create clarity in a fast-moving environment, coach employees through challenges, and help the operation continue to grow and improve. This is a strong opportunity for a leader who wants to make an impact beyond the daily workflow. You will balance customer needs, claim quality, service levels, employee development, and frequent technology and process enhancements. You will also have the support and visibility to contribute ideas, develop future leaders, and help build a best-in-class claims experience. What makes us different? Your work supports customers using valuable protections connected to their credit-card benefits, including travel and purchase-related coverage. You will join a growing operation where leaders are encouraged to identify smarter ways of working and influence how the business evolves. The team is investing in automation, AI-enabled capabilities, and new workflows while keeping sound decisions and the customer experience at the center. You will have meaningful opportunities to coach talent, build internal career pathways, and strengthen the future leadership pipeline. This is a remote U.S. opportunity with a collaborative leadership team and strong onboarding support. What will be my duties and responsibilities in this job? Lead and support a team of up to 15 claims adjusters, setting clear expectations and creating a positive, accountable, and collaborative team environment. Oversee claims activities, including administration, adjudication, compliance, investigations, and sound claim settlements based on coverage. Use productivity, quality, and service data to identify trends, understand performance barriers, and provide focused coaching and feedback. Manage team workload and help employees meet established service levels in a high-volume claims environment. Resolve non-routine claim escalations and serve as a subject matter resource for departmental processes, procedures, and training. Help employees apply frequent system, product, and process changes through clear communication, refreshers, and ongoing support. Conduct performance reviews, support employee development, resolve workplace conflicts, and foster engagement and continuous improvement. Partner across departments, participate in client meetings and audit reviews as needed, and contribute to special projects and operational improvements. What are the requirements needed for this position? High school diploma or GED. Adjuster license Five or more years of related experience in the function or a similar external activity. Two or more years of leadership experience and/or experience managing people. Attention to detail, advanced investigative skills, and the ability to handle multiple claims efficiently. Advanced communication and negotiation skills, with the ability to work effectively with a variety of people. Excellent problem-solving and decision-making skills, including the ability to make decisions and influence others. Demonstrated ability to provide coaching and feedback, build relationships, manage change, lead others through change, and empower diverse, winning teams. What other skills/experience would be helpful to have? Experience leading a team of approximately 12 to 15 employees in claims, insurance, warranty, financial services, benefits, or another regulated customer operation. Experience leading remote or geographically distributed employees. Experience using performance and quality data to identify root causes and create targeted coaching or training plans. Experience helping teams adopt automation, AI-enabled workflows, queue-based work assignment, or frequent system releases. Experience delivering training refreshers, process updates, calibrations, or change communications.