Manager, Software Development Engineering (Cloud Security / SASE / Data Analysis / Threat Intelligence / LLM)

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are seeking an experienced, visionary, and highly motivated Manager, Software Development Engineer to spearhead our specialized Cloud Application Research and Website Analysis team.

This critical role is central to enhancing our platform's capabilities by transforming deep technical research into actionable policy criteria for our global customer base. In this role, you will lead a team of expert researchers and analysts, driving the strategic direction for cloud service identification and website categorization within our enterprise security ecosystem.

What You’ll Do (Key Responsibilities)

• Team Leadership & Mentorship: Lead and mentor a high-performing team of researchers and analysts, setting strategic direction and fostering a culture of innovation, accountability, and continuous learning

• Cloud Application Modeling: Direct the meticulous analysis and technical modeling of new and evolving cloud applications (SaaS, IaaS, custom services) to identify unique behavioral attributes that can be used as precise policy criteria

• Website Analysis & Content Inspection: Oversee the continuous analysis of the global website landscape, ensuring the integrity, accuracy, and relevance of URL filtering and content inspection services

• AI & LLM Integration: Manage the evaluation of internally developed and integrated Large Language Models (LLMs), focusing on performance, accuracy, and operational efficiency for automated content categorization

• Cross-Functional Collaboration: Collaborate effectively with Product Management, Engineering, and Sales teams to articulate complex technical research findings to both technical and executive audiences

Who You Are (Success Profile)

• Driven by Innovation: You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way

• A Problem-Solver: You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact

• Data-Driven: You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I