Credit Services Representative with German

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Credit Services is part of Medtronic’s Finance organization and supports the effective management of customer accounts, collections, cash-flow performance and account-resolution activities across regional markets. The team partners closely with Finance, Customer Service and commercial stakeholders to maintain healthy customer portfolios, improve operational efficiency and support a modern, digitally enabled service model that incorporates workflow automation, data-driven decision-making and AI-supported tools. We are seeking professionals with professional proficiency in German language support customers across our German Market This role is based in Warsaw, Poland and follows a Flex work model. Employees are expected to work onsite full-time during the onboarding, training and certification period to support knowledge transfer and operational readiness. Ongoing work-style expectations will align with local business requirements and team practices. No travel is required for this position. The Credit Services Representative is responsible for managing an assigned portfolio of customer accounts and supporting timely resolution of outstanding receivables. The role combines customer engagement, account analysis, collections activity, dispute coordination and operational support within a technology-enabled Credit Services environment. Success in this position requires effective stakeholder collaboration, strong attention to data accuracy and the ability to balance customer experience with business objectives.

Manage an assigned portfolio of customer accounts to support timely collection of outstanding receivables and achievement of cash-flow objectives. Conduct customer outreach through phone and email communications to resolve overdue balances, discuss payment status and secure payment commitments. Investigate account issues, disputes and payment delays by collaborating with Finance, Customer Service and other internal stakeholders. Maintain accurate records of customer interactions, account actions and resolution activities within designated systems and workflows. Monitor portfolio performance, prioritise workload and take appropriate action on ageing and overdue accounts. Identify recurring account issues, process gaps and workflow exceptions and recommend improvement opportunities. Support testing, adoption and continuous improvement of digital tools, automation capabilities and AI-enabled service processes. Review system-generated recommendations and AI-assisted outputs to ensure accuracy, compliance and appropriate customer outcomes before action is taken.

Bachelor’s degree and a minimum of 2 years of relevant experience in Accounts Receivable, Credit, Collections, Finance, Customer Service or a related business function; or an advanced degree with no prior experience. Professional proficiency in English and ability to communicate effectively in a business environment. F luent English and minimum C1 proficiency in German, with the ability to communicate effectively in a business environment both verbally and in writing. Experience using enterprise business systems, such as SAP or comparable Enterprise Resource Planning (ERP) platforms. Experience managing customer accounts, resolving payment-related issues and maintaining accurate transactional records. Demonstrated ability to work with digital tools and workflow-based systems to support operational decision-making and account management.