Team Lead - Vendor Performance

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves This role will work directly with the Sourcing & Procurement APAC Manager. Lead and supervise a team of JBS Analysts and Senior Analysts – Vendor Performance who support the Procurement team in the Asia Pacific region across the end-to-end Vendor Performance Management (VPM) cycle, including scorecard management, Corrective Action Plan (CAP) tracking, and Supplier Performance Meetings (SPM). Developing and updating key tools, frameworks, and resources to support the business will add value and efficiency to JLL and its Clients.

Lead will ensure that the following scope will be managed effectively by the team: •   Oversee the end-to-end Vendor Performance Management (VPM) cycle, including scorecard creation, distribution, completion tracking, and issuance in Jaggaer •  Provide guidance to the team and business regarding vendor performance methodology, scoring standards, and escalation protocols, in collaboration with S&P Leadership •  Monitor scorecard and Corrective Action Plan (CAP) timelines and provide notification to the business, engaging with Sourcing & Procurement as required to identify any resourcing required •   Review escalated vendor performance issues and disputed scoring outcomes but not negotiate directly with vendors. Liaise with key stakeholders internally and externally to get the best outcome for JLL and the Clients •  Develop an understanding of the business environment in which JLL operates •  Proactively develop and maintain effective internal relationships to facilitate the achievement of business goals •  Work with internal stakeholders to achieve value-based outcomes and minimise risk to JLL •  Manage, coach, and develop the JBS Analyst and Senior Analyst – Vendor Performance team, including performance reviews, capability building, and workload allocation across simultaneous SPM cycles •  Monitor third-party risk in relation to vendor performance outcomes, with any support being provided by the local team • Ability to communicate effectively with vendors, internal customers, management, and peers •  Maintain up-to-date and accurate records/logs of scorecards, CAPs, and SPM documentation in Jaggaer •  Identify and escalate priority issues, follow up where necessary. Support ad-hoc projects The team will be measured against the following key objectives: 1.   Provide support to our Procurement team in the Asia Pacific region 2.   Ability to monitor and deliver timely scorecards, CAPs, and reporting to meet business demands 3.   Able to manage multiple competing priorities across accounts with a high level of attention to detail 4.   Sense of urgency, self-starter mindset cascaded across the team PERFORMANCE OBJECTIVES Leadership •  Leads by example Demonstrated rapid “get going” capability •  Capacity to achieve results within tight resource availability •  Team player with the confidence to constructively challenge the status quo Personal Effectiveness • Sets targets for self and team, and monitors and manages own and team performance with guidance from their direct supervisor •  Monitors progress against own and team performance measures and achieves results with regular consultation from their direct supervisor Decision Making •  Makes suggestions for solutions that resolve problems or improve operations •