Technology Service Specialist, AVP

Job Title: Technology Service Specialist Corporate Title: Assistant Vice President Location: Pune, India     Role Description We are looking for a motivated Production Engineering support for our Corporate Bank TST domain – TFL applications platform. This role requires an individual with a wide variety of strengths and capabilities across multiple technologies and disciplines. They are expected to continually drive automation in all day-to-day production support activities. We look first and foremost for people who are passionate in solving problems through innovation and engineering practices. You'll work in a collaborative, thought-provoking environment-one that encourages diversity of thought and creative solutions. The role requires a high level of accountability to deliver technical solutions and continuous improvements in the overall support strategy. The role requires the management of all aspects of Trade finance and Lending functions, (documentary trade, Supply chain, Lending) working closely with geographically diverse support and development teams to continue to build a market leading support organization for Corporate Bank IT.   What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, ·       Best in class leave policy. ·       Gender neutral parental leaves ·       100% reimbursement under childcare assistance benefit (gender neutral) ·       Sponsorship for Industry relevant certifications and education ·       Employee Assistance Program for you and your family members ·       Comprehensive Hospitalization Insurance for you and your dependents ·       Accident and Term life Insurance ·       Complementary Health screening for 35 yrs. and above   Your key responsibilities The successful candidate will have a strong technical background and solid production application support/operations experience. They will have a good working knowledge of SRE / DevOps, agile methodology, stability and resiliency while delivering an exceptional client experience. They will be accountable to drive a culture of proactive continual improvement through application, user request support, troubleshooting and issue resolution as well as automation of manual work, monitoring improvements and platform hygiene. The role will also require development of strong partnerships, engagement and influence across various teams within CB Technology and across the bank. Additionally, working with Deutsche Bank’s central engineering teams and other partners to drive bank standards adoption.  The candidate should have experience in all relevant tools used in the service operations environment and possess specialist expertise in one or more technical domains. They will further ensure that all associated service operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Maintain a strong technical acumen focused on overall Systems Architecture and Engineering to deliver platforms that meet defined requirements from the Business / Application delivery teams Adhere to departmental policies and provides quality service for the Corporate Bank application platform infrastructure landscape Readily manage multiple priorities and tasks in support of bank initiatives Continuous development of efficient processes utilizing bank technologies and automation tools Compliance with Operational Processes: Daily Operations, Change Management & Problem Management Leverage / Influence broader organization of SRE’s and technologist to build communities that contribute to solutions and implementation Define our CB Strategic roadmap for production operational tools and drive adoption (AI, ML, Automation, Monitoring & Observability) Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to