Business Process Owner Senior - IP Experience

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

We are seeking a  Business Process Owner Senior  for our Property and Casualty (P&C) Distribution & Services (D&S) - Optimization and Experience area.  This role will support our Insurance Professional (IP) experience for  Renters and VPP/P3  products. The business process owner, plans, directs, and coordinates activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa or FL Chesapeake, VA.   Relocation assistance is not available for this position.

Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s). Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. Develops communication plans for customers and internal stakeholders. Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders. Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. Provides mentorship and guidance support for team and applicable business partners. Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's