Software Developer Full-Stack Intern, AI Scoring, Evaluations and Surveys

Be the one building AI-powered experiences where they matter most   At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.   Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model . Candidates should be able to work from our downtown Toronto office 1–2 days per week , depending on team and business needs. We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027 Role Overview Our Genesys Cloud Workforce Engagement Management (WEM) - Quality Management (QM) team builds AI Scoring, Agent Evaluation and Survey solutions that help the world’s leading enterprise customers improve service delivery and customer satisfaction. Join us and help deliver products that enable supervisors to evaluate customer interactions (calls, chats, emails), score them using configurable rubrics, and drive coaching based on results and customer feedback. This role is a full-stack software development position involving the entire development lifecycle.  With our support, you’ll learn and grow in a fast-paced, AI driven environment focused on continuous improvement and innovation.

Build production features, backend flows, APIs and UIs in the evaluation, scoring, and survey path Deliver secure, scalable applications built on AWS infrastructure Build features with automated tests, participate in code reviews and debug issues Use AI developer tools to generate code faster, debug complex issues, and navigate a large production codebase with confidence Qualifications Pursuing a bachelor’s degree in a software-related discipline Experience with a modern programming language like Java, Python, or JavaScript Interest in frontend, backend, or full-stack development Ability to communicate clearly and collaborate in a team environment Familiarity with web development fundamentals Tech Stack You do not need full-stack experience coming in; interest in frontend, backend, or both is enough. You’ll have the opportunity to work with the following technologies: Backend: Java, Spring Boot, Python Frontend: JavaScript, TypeScript, HTML/CSS, React/Redux Cloud infrastructure: AWS (EC2, S3, Lambda, Bedrock, DynamoDB, SQS), Kafka, Redis AI Tools: Claude, Amazon Kiro #LI-DNI #LI-DNP Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.   $ - Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our