Personal Assistant to Multi-Property General Manager - W Phu Quoc and Phu Quoc Marriott Resort & Spa

Hotel Description Phu Quoc Marriott Resort & Spa features 826 guestrooms and suites and offers an all-day dining restaurant, specialty restaurant, cafe, lobby lounge and bar, pool bar, swimming pools, fitness centre, Quan Spa and Kids Club. The resort also includes a grand ballroom, a junior ballroom and six meeting rooms providing a total of 3,296 sqm of event space. W Hotel Phu Quoc features 526 guestrooms and suites and offers an all-day dining restaurant, specialty restaurant, W Living Room, cocktail bar, pool bar, swimming pool, fitness centre and AWAY ® Spa. Meeting facilities include four meeting rooms, providing a total of 325 sqm of event space. They are scheduled to open in Q4 2027. Both properties are located within a mixed-use development featuring retail and casino offerings and are adjacent to the APEC multifunctional complex, which includes a 55,000 sqm convention centre. Phu Quoc International Airport is approximately 18 km away (30-minute drive), with direct air connectivity to Ho Chi Minh City (approximately 1 hour flight). Nearby attractions include Sun World/Hom Thom departure terminal (10-minute drive).

POSITION SUMMARY Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Handle and distribute incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Document and communicate all guest requests/complaints to appropriate personnel.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.