IT Support Coordinator

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.

Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

As a Level 1 IT Support Specialist at Mejuri you’ll be the first line of help for our employees when they have tech issues. Your job is to keep things running smoothly, fix common problems, and help set up technology for new team members and stores.

• Serve as an initial point of contact for users in the organization, needing technical support

• Help team members with Level 1 tech issues (computers, email, Wi-Fi, printers, etc.)

• Respond to IT support tickets and solve issues in a timely manner

• Set up laptops and other devices for new employees

• Support with account access problems and password resets

• Keep track of IT equipment like laptops, monitors, and cables

• Support basic networking issues (like if the internet goes down)

• Assist with opening new stores by helping set up internet and equipment

• Work with other teams when they have small tech needs

• Learn and follow IT processes to keep things organized

• Carry and move equipment when needed (like monitors and TVs)

• Go to nearby store locations to help with tech setups or problems

What you'll bring to the team

• Strong Foundation of IT knowledge acquired through formal experience or Schooling/internships

• A passion for solving problems and helping others

• Familiar with tools like Google Workspace, Office 365, or Slack (even as a user)

• Comfortable using Windows and Mac computers

• Organized and able to follow instructions

• Willing to learn new systems and tools

• Able to lift and move IT equipment when needed

• Reliable and able to show up on-site when require

• We're building an AI-fluent organization. We welcome candidates at all stages of their AI journey — what matters is curiosity, a willingness to learn, and an openness to working alongside AI tools as part of how we do our best work.

• A minimum of four weeks vacation, plus personal days and three religious/cultural observance days.

• A hybrid work model for all corporate roles

• ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.

• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.

• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.

• A generous product discount!

Please note that these benefits apply to full-time employees.

Location Toronto, Ontario 60 Bloor Street W Hybrid; 3 days in office 2 days remote

At Mejuri we embrace a hybrid working