Technical Product Manager 3 ( Employee Experience Mobile products)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Technical Product Managers at U.S. Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization’s goals and market needs. Engages with key stakeholders to define, document, and prioritize features; ensures delivery of marketable capabilities for all U.S. Bank engineering teams while collaborating with agile teams. As a Technical Product Manager, you will:

Define and execute the mobile product strategy , vision, and roadmap for employee-facing digital workplace experiences. Own and prioritize the product backlog , translating business requirements into epics, features, and user stories. Partner with ServiceNow Engineering , UX, and business stakeholders to deliver scalable, secure, and user-centric mobile solutions. Drive a mobile-first employee experience focused on increasing productivity, self-service adoption, and workforce mobility. Leverage employee feedback, analytics, and usability testing to continuously improve navigation, search, task completion, and satisfaction . Lead product initiatives across Now Mobile, Employee Center Mobile, Virtual Agent, Knowledge Management, Catalog Services, and Workspace Experiences . Establish and monitor key performance indicators including mobile adoption, self-service utilization, support deflection, app performance, and customer satisfaction . Present product roadmaps, business cases, outcomes, and investment recommendations to leadership while driving change management and adoption strategies . Basic Qualifications -Technical Product Management experience Preferred Skills/Experience Experience leading mobile application products with ownership of strategy, roadmap development, and product delivery. Strong knowledge of the ServiceNow Platform , including Now Mobile, Employee Center, Virtual Agent, Knowledge Management, Service Catalog, and Workspace Experiences . Proven ability to manage product backlogs , prioritize work, and partner with agile engineering teams to deliver business value. Experience driving employee experience (EX) , digital workplace, or self-service product initiatives. Strong understanding of mobile-first design principles , usability, accessibility standards, and customer-centered product development. Experience leveraging product analytics, adoption metrics, and KPI reporting to influence roadmap decisions and measure success. Knowledge of ITSM, HRSD, Workplace Services, Knowledge Management , and enterprise service delivery processes. Experience with AI-powered employee experiences, GenAI capabilities, conversational AI, and Virtual Agent solutions within enterprise platforms. Location expectations   This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants .

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy