Inbound Retention Representative (Six-Figure Opportunity)

Tenacity and Thick Skin: You do not take "no" as a final answer. You have the grit to present multiple tailored offers even when the customer starts out closed off. Active Listening & Persuasion: You can read between the lines during a high-stress conversation, pull out the customer's true pain point, and reframe our services to solve it. Strong Money Motivation: You are driven by the direct link between saving a customer and earning uncapped commission on top of your hourly base. Reliability & Foundation: You possess a high school diploma or GED equivalent and a willingness to take on full-time schedules, back-to-back call volumes, and shift flexibility. No Experience Necessary: Call center or retention experience is a major asset, but not required . We teach you the exact de-escalation and negotiation frameworks you need during training. Training time is compensated at your regular hourly base pay rate. Core Skills, Competencies, and Key Experiences (What you’ll bring) What You Bring Unshakable Grit & Money Motivation: Tenacious drive to negotiate, re-evaluate customer needs, and close retention sales to maximize your commission checks. Adaptability & Patience: Comfortable managing high call volumes while bringing an Adventure and Winning spirit to difficult conversations. High EQ & Thick Skin: Exceptional emotional intelligence, active listening skills, and the ability to maintain composure during escalated calls. "No" is never personal to you.

High School Diploma or GED required (Associate’s/Bachelor’s a plus). Call center experience is a plus, but not required—we will train you on advanced de-escalation techniques! Compensation, Perks & Career Pathing Aggressive Uncapped Structure + Guaranteed Base Guaranteed Base Pay: $20.50/hour base pay with uncapped commission. Estimated On-Target Earnings (OTE): $70,000/year, with top performers consistently earning $100,000+. Fast-Track Promotion Plan: Rapid internal progression built right into your first year. Performance-based milestones provide you with the opportunity to move up two title levels within 12 months, raising your base hourly pay:  Level 1 (Associate Account Executive): $20.50/hr   Level 2 (Account Executive): $22.00/hr Level 3 (Senior Account Executive): $23.00/hr  100% Inbound Calls: No cold outreach or outbound door-knocking. Comprehensive Benefits: Full medical, dental, and vision insurance, 401(k) matching, tuition reimbursement, HSA, and employee stock purchase options. Exclusive Employee Perks: Complimentary DISH TV service at your home, plus deep discounts on Sling TV and Boost Mobile plans.

From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.   We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar