Customer Care Specialist

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT — and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

• Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can flourish. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

The Senior Dedicated Premium Advisor is a critical senior individual contributor within the CXO organization, built to deliver the highest level of elevated, high-touch support for BILL’s most strategic accounting partners. This role goes beyond dedicated relationship ownership by serving as a trusted advisor, escalation owner, and last line of defense for the most complex, sensitive, and high-business-impact customer situations across AP/AR and Spend & Expense. Through expert judgment, consultative guidance, and end-to-end accountability, the Senior Dedicated Premium Advisor reduces customer effort, protects trust, and improves long-term firm outcomes while also helping raise the bar for the broader Premium experience through peer support, workflow improvement, and stronger support motions.

• Help reduce Tier 3 consult volume by independently resolving advanced customer issues when appropriate and identifying repeat drivers that can be addressed through better guidance, workflow improvements, and proactive customer education.

• Monitor customer patterns, contact trends, and friction points to surface risks early and recommend actions that improve customer health, reduce repeat effort, and strengthen the Premium experience.

• Lead higher-value proactive touchpoints for strategic firms, including consultative follow-up, workflow optimization conversations, and customer-ready recommendations that go beyond reactive support.

• Serve as a steady escalation anchor for highly sensitive or ambiguous customer situations, partnering cross-functionally to drive clarity, momentum, and strong customer outcomes

• 5+ years of experience in customer support, customer experience,