Prepaid Fraud Risk Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Prepaid Fraud Risk Manager serves as the designated fraud risk subject matter expert for prepaid debit card products, responsible for developing, executing, and continuously enhancing fraud risk management strategies that protect clients, cardholders, and the enterprise. This role oversees fraud loss performance, fraud controls, and emerging fraud risk trends while balancing customer experience, regulatory requirements, and operational effectiveness. The manager leads a team of fraud analyst subject matter experts, providing strategic direction, coaching, performance management, and career development while fostering a culture of collaboration, innovation, accountability, and continuous improvement. This role partners closely with product, operations, compliance, technology, risk management, issuing banks, payment networks, and other internal and external stakeholders to identify emerging threats, implement fraud mitigation strategies, support new product and client launches, and drive business results. The successful candidate will combine deep fraud expertise, analytical acumen, leadership capabilities, and strong communication skills to translate complex fraud risks into actionable business insights. This role also promotes innovation through the responsible use of artificial intelligence, data storytelling, and advanced analytics to improve fraud outcomes, enhance customer experiences, and support executive decision-making.

Serve as the primary fraud risk subject matter expert for prepaid debit cards, providing guidance on fraud controls, risk mitigation strategies, and emerging fraud threats. Lead, coach, and develop a team of fraud analyst subject matter experts, establishing clear goals, performance expectations, and development plans while fostering a high-performing and collaborative culture. Oversee fraud loss performance for the assigned business line and identify opportunities to reduce fraud losses through effective controls, strategies, and monitoring practices. Monitor fraud trends, emerging threats, and high-risk accounts to proactively identify risks and implement mitigation strategies. Conduct root cause analysis of fraud events, loss trends, and significant fraud cases to identify vulnerabilities and recommend corrective actions. Partner with product, operations, technology, and risk stakeholders to ensure appropriate fraud controls are incorporated into new products, services, and client implementations. Collaborate with industry partners, including issuing banks, Visa, Mastercard, and other third parties, to monitor fraud trends, share intelligence, and strengthen fraud prevention capabilities. Manage fraud-related customer escalations and partner inquiries, ensuring timely resolution and effective communication. Oversee fraud and Customer Identification Program (CIP) related requests from issuing banks and other external stakeholders. Support business development activities by providing fraud risk expertise and responses for client proposals, RFPs, and due diligence requests. Evaluate, recommend, and support implementation of new fraud tools, data sources, and capabilities that improve fraud detection, prevention, and operational effectiveness. Translate complex fraud performance metrics, risk trends, and analytical findings into executive-level communications and actionable business recommendations. Develop and contribute to