Limited-Service Quality Assurance Coordinator

Description & Requirements

Maximus is seeking Limited-Service Quality Assurance Coordinators . This is a remote opportunity. In this role, you will review and evaluate customer interactions to ensure quality, accuracy, and compliance with program standards. Responsibilities include completing QA scorecards, analyzing performance trends, providing coaching and constructive feedback to agents and supervisors, and helping drive continuous improvement initiatives.

Essential Duties and Responsibilities: - Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements, and performance measures. - Assist with the development, design, and recommend strategies or activities intended to improve performance. - Assist with the development, analysis and distribution of project reports and performance indicators. - Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements. - Conduct monitoring activities for quality assurance purposes. - Assist with monitoring performance and meeting contractual requirements. - Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur. - Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows. - Assist with staff training, as necessary. - Perform other duties as may be assigned by corporate management.

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

- Must be willing and able to accept a limited-service position. Preferred Skills and Qualifications - Experience working with New Jersey State Based Exchange program (NJ SBE). - Experience in Quality Assurance / Quality Control. - Previous supervisory or team-lead experience. - Critical thinking. - Organization. - Time management. - Conflict resolution. - Leadership. - Adaptability. - Decision making. - Customer focus. - Accountability. Home Office Requirements - Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net). - Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you