Sr HR Product Analyst

Department: People Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

The Senior HR Product Analyst supports the HR Product Management Team by designing, delivering, and continuously improving HR technology solutions that enhance the Employee experience and enable efficient business processes. They’ll partner with HR Stakeholders, Product Managers, and Technology Teams to understand business needs, define requirements, coordinate delivery activities, and support solution implementation across platforms such as Workday, Salesforce, Quickbase, and Microsoft Power Platform. They’ll evaluate opportunities to simplify processes, expand self‑service capabilities, and leverage automation and emerging technologies to drive operational efficiency and business value. The Senior HR Product Analyst leverages strong analytical, product management, business, and technical acumen to manage priorities, dependencies, and risks while translating business needs into scalable solutions that support Employees and advance Southwest’s HR technology strategy. Additional Details: The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.  We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. valued.

Analyze business needs and opportunities, gather requirements, and support evaluation of solution options Partner with stakeholders to define requirements and ensure alignment with business needs, user expectations, and product priorities Support end-to-end product delivery activities, including discovery, requirements, design, configuration, testing, and implementation Assist with evaluating solution approaches and recommending options aligned with system capabilities and business requirements Configure and enhance solutions within HR technology platforms based on defined requirements and business needs Support solution quality by identifying system impacts, dependencies, and integration considerations Develop and maintain business requirements, process documentation, test plans, and other delivery artifacts Execute testing activities, validate solutions against requirements, and support defect resolution and release readiness Facilitate stakeholder discussions to clarify requirements, resolve questions, and support alignment Define data and reporting needs and partner with analytics teams to support accurate and meaningful outputs Analyze data and reporting results to identify trends, insights, and opportunities for improvement May perform other job duties as directed by Employee’s Leaders Knowledge, Skills and Abilities Knowledge of HR business processes and operational practices, including understanding stakeholder needs and supporting process improvements Knowledge of HR technology platforms, applications, and system capabilities, including how solutions integrate across environments Knowledge of business analysis and documentation practices, including requirements, process flows, system