Associate Operations Manager

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.

Flexdrive builds the operational backbone for the future of mobility. As a fleet management leader and Lyft subsidiary, the company extends its expertise into autonomous vehicle infrastructure — managing the physical operations that keep fleets safe, available, and performing at scale. The Nashville depot is the first proof point in a multi-market expansion.

Reporting to the Operations Manager, AV Depot, the Associate Operations Manager is the second leadership layer at the Nashville AV depot. This role exists because one Operations Manager cannot provide the people leadership, floor coverage, and operational bandwidth a 24/7 depot of this scale requires.

The Associate Operations Manager carries ownership across two critical business workstreams: workforce scheduling support and process standards compliance. Fleet Operations Leads report to the Operations Manager — but during mid shifts, the Associate Operations Manager is the operational authority on the floor, directing their work, setting the quality standard, and serving as their most experienced resource and mentor.

This is a management role with a floor orientation. The Associate Operations Manager is present, coaching, directing, and executing alongside the team — while simultaneously carrying business responsibilities that directly impact depot readiness and partner compliance. This role is the bridge between the Fleet Operations Lead layer and the Operations Manager.

• Scheduling & Workforce Planning Support

• Owns the depot schedule — building, maintaining, and adjusting shift coverage across all teams to ensure the depot is consistently staffed and operationally ready.

• Monitors attendance, manages real-time coverage gaps, and proactively addresses workforce trends before they become operational problems.

• Partners with the Operations Manager on workforce planning, surfacing scheduling risks and recommendations with enough lead time to act.

• Training Program Execution & Certification Compliance

• Owns the planning and coordination of training program execution across all shift teams — ensuring Fleet Operations Associates and Fleet Operations Leads are scheduled, prepared, and on track to complete required partner certifications, safety refreshers, and qualification renewals.

• Maintains certification and qualification records for the team, flagging upcoming renewals and escalating compliance risks to the Operations Manager before they become audit findings.

• Partners with the Program Lead Trainer to ensure qualified trainers are in place, training resources are available, and delivery stays consistent across shift teams.

• Floor Execution & Quality Standards

• Lead the day-to-day execution of critical operational systems and processes for our 24/7 AV fleet management operations, including depot layout adherence, vehicle flow (charging, cleaning, maintenance, staging, diagnostics), parts management, and data handling.

• Serves as the operational authority during mid shifts — directing Fleet Operations Leads and Fleet Operations Associates on task execution, resolving workflow conflicts, and holding the floor accountable to depot performance targets.

• Owns quality on shift: vehicle readiness, safety inspections, and quality standards — inspecting, enforcing, and setting the standard by working alongside the team.

• Maintains accurate shift documentation and manages shift handoffs