Convention Sales Lead Representative - Full Time (Call Center LV)

Guest The Convention Sales Lead Representatives are well-informed, courteous team members who will provide customers (both internal and external) with excellent service and support. They will answer incoming sales lead calls and direct customers to the appropriate sales teams/managers for all Caesars’ properties. They will utilize reference material to delegate incoming leads as well as various other systems to track Convention Sales leads, communicating with customers and the sales team. Reps will quote group rates for Total Experiences/Hospitality Sales room blocks, answer questions about Caesars properties, and generate a lead to initiate the creation of a social group block for interested callers. They will take incoming leads for top-tier Caesar Suite product. Reps will answer general questions about suite pricing, amenities, and the ability to have functions within the suites. Reps will create a lead for the Hospitality Sales Team on behalf of callers interested in learning more about.