Associate Director, Business Partnership & Delivery

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Carrier’s Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher quality digital commerce experiences throughout the enterprise. Our Digital Revenue Accelerator team within the DSS COE oversees all of Carrier’s global investment through the COE in the areas of eCommerce, MarTech, and SaaS. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier’s position as a leader in the digital commerce MarTech, and subscription management spaces. The Global Commerce & Marketing Lead is responsible for defining, governing, and enabling Carrier’s global digital commerce and marketing technology ecosystem. This role provides digital technology leadership across web platforms, eCommerce, search, localization, and MarTech solutions, ensuring scalable, secure, and business aligned implementations across regions. The position acts as a senior liaison between business stakeholders, product teams, engineering, enterprise architecture, and external vendors. The role is accountable for the technological strategy, solution design, delivery alignment, and operational readiness for major digital initiatives, bridging the gap between visionary marketing strategies and high-performance engineering, ensuring a unified roadmap for Carrier’s global digital ecosystem. Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC), Refrigeration, and Fire & Security segments with an unmatched product and service portfolio. Carrier’s Digital Commerce, Channels, and Experience Center of Excellence team brings together exceptional talent to have an unparalleled impact on the company’s direction. This position follows a hybrid schedule, with 3 days onsite and 2 days remote per week.

Define and maintain Carrier’s global digital platforms, including CMS, eCommerce, search, marketing automation, localization, and SaaS integrations from a technology perspective. Establish and govern multisite and multilocal standards, including global, regional, and country level site models, that empower marketing teams while maintaining enterprise security and performance compliance. Serve as a technical lead for major digital initiatives, including platform migrations, global rollouts, and capability expansions. Partner closely with the Director Digital Marketing & Customer Experience to co-steer Carrier’s global Digital Customer Experience transformation and jointly defining the roadmap for our digital strategy. Translate business requirements from Marketing and Sales stakeholders into clear architectural directions, solution designs, and executable implementation approaches. Partner with Product Owners and Engineering leads to align roadmaps, manage dependencies, and synchronize delivery plans, ensuring the technical roadmap supports long-term commercial objectives. Act as the lead technical owner for strategic technology vendors and implementation partners, ensuring their roadmaps align with Carrier’s enterprise needs and performance standards. Support contract evaluations, renewals, and scope of changes through technical diligence. Collaborate with Procurement,