Manager Client Services II - Investment Management

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Private Wealth Management,   Private   Investment Advice   provides high-net worth clients with holistic discovery and planning towards customized advice and solutions. Based on the commitment to discovering and achieving what truly matters to each client, they bring a distinct discovery process and an integrated, team-based approach to build a wealth strategy that reflects each client's unique needs. Team members collaborate closely with each other to fully franchise the client while delivering the full spectrum of TD Wealth Services, including   Private Investment Advice, Private Investment Counsel, Private Banking, Private Trust, Wealth   Advisory   and Insurance Services.      The Sales & Support Leadership family consists of roles that are managing wealth sales and   support   professional s   in delivering exceptional service to our clients. They are accountable for owning the Private Wealth Management vision, culture and strategy in the field, exceeding client experience expectations, managing productive local TD Partner and community relationships, while ensuring an inclusive and diverse environment within each branch/center.     Th e   Manager Client Service – Investment Management (MCS)   is responsible for   leading a team of highly skilled support staff with diverse capabilities conducting day-to-day operations of a fast-paced branch ensuring a positive working environment, change management, consistent process improvements, and adherence to ever-changing regulatory and control requirements.        Accountabilities:   Supervise and manage day-to-day operations of the   Branch       Coach and develop employees to proactively   identify   client product   and services needs and deliver on the business sales, advice strategies and individual   goals   Lead the recruitment and selection process for all support staff hires to ensure a highly diverse, qualified workforce to achieve business   objectives   Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch   staff   Promote a fair and inclusive environment that supports a diverse workforce and encourage the team to achieve common goals and   objectives   Contribute to the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely   manner   Actively participate and contribute in national MCS Conference Calls, National and Regional Calls, providing input and feedback as   required   Contribute to operational improvements and coordinate the implementation of new policies & procedures intended to improve the quality of the client   experience   Remain abreast of client feedback on service quality and coach the team towards preventing issues and improving the client   experience   Provide leadership for all national and branch projects and   initiatives   Lead change management initiatives, together with Branch Management, to ensure implementation is smooth and adoption is   early   Assist   the support   team with   day to day   problem resolution and