Director, Global Services Strategic Solutions and Commercial Services

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Strategy & Corporate Development Job Sub Function: Business Development Job Category: People Leader All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines Job Description: “Reimagine the possibilities” at Johnson and Johnson Global Services! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company. As a member of our Global Services team, you will have exclusive access to a network of professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J. At J&J Global Services, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer. The Global Services organization provides best-in-class, cost-effective services, and compliance—in a J&J way—to our Operating Companies around the world. This role will be part of the Global Services in the Strategic Solutions and Commercial Services (SCS) function. The Director, GS Commercial Services and Strategic Shaping, is accountable for service strategy, governance, transformation, and end-to-end delivery across Offer Development, Contract Management and Regulatory Affairs support serviced by GS Asia Pacific- including additional strategic support for enterprise transformation initiatives. This leader will shape the operating model, influence senior stakeholders, drive scalable capability build, and ensure the organization delivers high-quality, compliant, customer-centered services aligned to business priorities.

1. Maintain Operational Excellence- Service Delivery & Performance Governance · Set the strategic direction and multi-year service roadmap for Offer Development, Contract Management, and Regulatory Affairs GS services portfolio; translating enterprise and business priorities into scalable operating model, governance, capability, and performance outcomes. · Lead through ambiguity and enterprise change by making timely, risk-informed decisions; aligning cross-functional stakeholders; removing systemic barriers; and ensuring disciplined execution across regions, business units, and enabling functions. · Be accountable for end-to-end timeliness, completeness, accuracy, validity, and quality of service delivery across Offer Development and Contract Management, including intake, offer and pricing setup, contract drafting/review support, execution coordination, maintenance, renewals and any other expanded work scope as it arises. · Own the service performance framework, including KPIs, SLAs, stakeholder satisfaction and feedback, leading indicators, executive dashboards, issue management, and governance routines; ensure performance insights drive timely decisions, risk mitigation, and measurable business outcomes. · Drive timely escalation and resolution of service issues by leading root-cause analysis, aligning