Director, Staff Operations (Middle Market)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This Staff Operations Director will support the Middle Market Custom Solutions and Middle Market Sales and Distribution business units. The role will partner with business leaders and cross-functional teams to advance strategic priorities, improve processes, and support effective execution across the organization. Success in this role requires the ability to manage multiple projects, translate business needs into actionable plans, and communicate insights and recommendations to senior leadership. Qualified candidates will bring: Knowledge of Middle Market underwriting and commercial insurance operations Experience leading projects, improving processes, and coordinating work across multiple stakeholders The ability to create clear, executive-ready presentations and deliver them effectively Strong written and verbal communication skills, including confidence presenting to senior leaders Experience working with business systems and data to develop meaningful reports and insights Strong organization, judgment, collaboration, and problem-solving skills Job Description Summary Our Senior executives are most effective when surrounded by strong key people. This role is exactly that, an extension of the leader that helps get things done! Are you ready for a high profile role where you function in a “chief of staff” capacity and are accountable to ensure key results are completed correctly and on time? If you can work with little direction, keep strategic imperatives in mind, pivot and adapt to changing priorities and projects, we want to know more about you! As a Staff Operations Director, you'll lead multiple staff administrative operational functions within a major business unit, subsidiary or similar operation. This includes developing program management policies, standards and methods and performing program and project analysis.

Key Responsibilities: Establishes and maintains processes to ensure alignment of business initiatives and business results. Facilitates the definition, maintenance and improvements of processes to provide cost-effective stewardship of assets and results. Directs the financial management, project/resources budgeting and resource planning processes for the business unit, product or functional assignments. Provides executive level reporting and analysis. Manages additional support services such as facilities, communications, licensing, reporting, accounting, office services, etc. Adheres to operational standards and methods, analyzes problem situations and acquires data. Serves as key member of business unit leadership team. Serves as primary liaison to other operations/business units for affected operations and/or products. Manages associates, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions. Serves as a leadership development role based on office needs and individual career path development plans. May perform other responsibilities as assigned. Reporting Relationships: Reports to the business unit executive/officer; leads a team of professionals and/or vendors.  Typical Skills and Experiences:

Undergraduate studies in business, accounting and finance preferred.

Typically, ten or more years of demonstrated experience in business management with emphasis on financial analysis, project management and leadership.