Director of Business Program Manager

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.   MCAPS-Core Data & Applied AI (DAAI) is a centralized data and AI organization driving Microsoft's transformation through enterprise data platforms, advanced analytics, AI-powered solutions, automation, and governance. Our mission is to turn data into intelligence and intelligence into action, empowering teams across Microsoft to accelerate decision-making, increase productivity, and deliver exceptional customer outcomes through innovative customer-zero solutions.   MCAPS-Core DAAI is seeking a strategic and results-driven Director of Business Program Management to lead business transformation initiatives that accelerate Microsoft's data, analytics, and AI ambitions. In this role, you will partner across engineering, analytics, customer success, operations, and executive leadership teams to define strategy, drive execution, and deliver innovative solutions that transform data into intelligence and intelligence into action.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Define and drive strategic programs that advance DAAI's data, analytics, AI, and business transformation objectives. Partner with senior business and technical leaders to identify opportunities, prioritize investments, and deliver measurable business outcomes. Lead cross-functional initiatives spanning data platforms, reporting, automation, AI agents, governance, and operational excellence. Translate complex business challenges into scalable solutions that improve productivity, decision quality, and customer impact. Establish program governance, success metrics, communication strategies, and change management plans to ensure successful adoption. Drive alignment across stakeholders and foster collaboration between engineering, analytics, operations, and business teams. Champion customer-zero innovation by leveraging Microsoft's technologies internally to solve business challenges and generate scalable best practices.

Required/minimum qualifications Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. 3+ years of experience managing cross-functional and/or cross-team projects   Additional or preferred qualifications Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience. Management, Operations, Planning, Finance, Workforce Planning, or equivalent experience, including experience leading complex cross-functional programs, developing executive recommendations, and influencing senior stakeholders in a matrixed environment. Proven ability to influence, collaborate, and communicate effectively across diverse audiences, executive