Vendor Management Assistant I, Translation Services Operations

Are you passionate about languages and translation? Are you motivated to have a direct impact on customers around the world? Do you have an administrative and finance background and love for continuous improvement and finding creative solutions to challenging problems? Amazon's Translation Services team is responsible for providing translation tools and solutions to support the localization and translation needs of all Amazon businesses. At Translation Services Operations, we partner with other internal Amazonian teams to translate and deliver content for users of Amazon's tools and services around the world. We obsess over finding the optimal balance between quality, speed, and cost for customers we serve. We are looking for a Vendor Management Assistant for the invoicing tasks within our Data Insights team, working closely with Invoicing Vendor Managers to maintain and optimize vendor payment operations within Translation Services Operations. This role focuses on executing day-to-day invoicing tasks to ensure accurate and timely vendor payments, effective vendor communication, and process compliance. The position requires attention to detail, organizational skills, and the ability to work in an international, dynamic environment. Key job responsibilities Responsibilities include, but are not limited to: - Own vendor communication related to payment inquiries, invoice discrepancies, and billing issues - ensuring timely and clear responses - Validate and approve vendor invoices according to established procedures and contract terms - Run pro-forma reports and share them with vendors on a regular cadence - Identify process gaps, recurring failure modes, and opportunities for automation in invoicing workflows - Support Invoicing Vendor Managers in data collection, reporting, reconciliation tasks, and escalation of unresolved payment issues A day in the life You will start your day by reviewing incoming vendor queries related to payments and invoices, triaging them by urgency and type. You will process and validate invoices, cross-referencing against internal controls to ensure accuracy before approval. Throughout the day, you will run and distribute pro-forma reports to vendors, flag discrepancies for investigation, and collaborate with your Invoicing Vendor Manager on escalations. You will also document recurring issues and propose ideas for process improvements or automation that reduce manual effort and minimize errors.

Translation Services is a team in Amazon Exports and Expansions that provides translation tools and access to translation vendors to help Amazon teams reach global customers. Our tools use the latest machine translation technologies, GenAI and Large Language Models (LLM) and we have established contracts with top localization vendors in the industry to provide translation services for our customers at the right cost, quality and speed. Translation Services Operations manages the human aspects and expertise within Translation Services to create synergies between technological advancements and human expertise to forge a more efficient and effective localization ecosystem. Overall, we support Amazon's pursuit of global reach and language parity by enabling seamless translation services across all of Amazon's products and services, so as to ensure anyone can access and use Amazon offerings. As a team that supports Amazon teams globally, we are located in Asia, Europe and the U.S. and value a highly collaborative and inclusive working culture.