After-Sales Technical Support Specialist (m/f/d)

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After-Sales Technical Support Specialist (m/f/d)

10/14/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

We are looking for an After-Sales Technical Support Specialist (m/f/d) to support our Smart Grid Solutions business. In this role, you will be the owner of technical customer cases throughout their entire lifecycle. You will serve as the central coordination point between Customer Support, Quality, Product Management, Engineering, and Field Application Engineering, ensuring that customer issues are handled in a structured, professional, and timely manner. You will be responsible for driving technical cases from initial issue identification through final resolution and documented closure. Your success will be measured by the speed, quality, and effectiveness of issue resolution, as well as the quality of communication with customers and internal stakeholders.  Job Requirements

Own and drive technical customer cases from initial assignment through final resolution and documented closure Act as the primary coordinator between Customer Support, Quality, Product Management, Engineering, and Field Application Engineering Serve as the main customer-facing contact for technical after-sales topics and ensure professional, timely, and transparent communication Perform structured troubleshooting, diagnostics, and technical issue classification Assess, prioritize, and manage technical cases based on customer impact, business urgency, and complexity Coordinate RMA, quality, and technical product-related cases end-to-end Create, maintain, and manage Quality Action Boards (QABs) Ensure all relevant technical information, customer feedback, findings, and supporting documentation are complete and accurately documented Upload and maintain QAB information within quality management systems and portals to enable efficient investigation and processing by Quality teams Prepare complete and well-structured technical case documentation before escalation to Quality, Engineering, Product Management, or Field Application Engineering Coordinate investigations and follow-up activities across internal stakeholders while maintaining overall ownership of the case  Track open actions, drive timely responses, and ensure agreed actions are completed Maintain accurate documentation in CRM, ticketing, and quality management systems Identify recurring technical issues and contribute to product, process, and quality improvements Support