Implementation Consultant / Senior Implementation Consultant

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.   Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.   AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.   Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.   Implementation Consultant / Senior Implementation Consultant Cvent Implementation Team  |  Full-Time  |  AI-Augmented Role About the Team The Cvent Implementation team configures and deploys Cvent software for new and existing clients. Our mission is to provide expert guidance and hands-on technical execution so every client successfully launches, adopts, and realizes value from their Cvent products. The role blends project management, technical configuration, and client-facing consulting — and increasingly, the smart use of AI tools to move faster, reduce manual work, and give clients a sharper, more consultative experience. This is no longer just a configuration role: it's a role where the best performers use AI as a force multiplier across research, documentation, testing, and client communication.

Overview As a Senior Implementation Analyst / Implementation Lead, you will own mid-to-complex client implementations end-to-end — from discovery and process mapping through configuration, testing, training, and go-live. You'll act as a trusted advisor to clients, a hands-on product expert, and a mentor to junior team members, while leveraging AI tools to accelerate delivery and improve quality at every stage of the project lifecycle. In This Role, You Will:

Client Consultation & Strategic Delivery Provide high-level consultation to clients on applying Cvent technology to meet their meetings and events program goals. Analyze current-state processes and map future-state workflows to Cvent solutions, identifying opportunities for automation along the way. Serve as a product specialist — deeply knowledgeable across Cvent products, able to demonstrate, consult, configure, test, train, and deploy solutions. Cultivate strong advisory relationships with key client stakeholders who influence adoption and long-term account health. Project & Program Leadership Apply structured project management discipline — scoping, planning, RAID logs, milestone tracking, and change control — to manage simple-to-complex implementations, keeping timelines on track