Senior Finance Analyst, AWS Accounts Receivables

Amazon Finance Operations is looking for an Accounts Receivables Analyst to support our continued EU expansion within cloud infrastructure services (AWS). A successful candidate will be responsible for resolving billing issues, reconcile accounts and drive monthly collection targets in cooperation with our local sales and finance management. Key job responsibilities - Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio - Research, analyze and resolve the Customer’s inquiries and payment blockers - Reconcile AR balances, manage and resolve every financial discrepancy between our and Customers’ accounts - Earn customers’ and peers’ trust and build long-lasting relationship. - Participate to cross functional and process improvement projects - Create and implement standard operating procedures and process workflows. Analyze, recommend and implement process improvements - Collaborate with the Global Finance Operations team, stakeholders and internal business partners in other world’s regions - Timely report via weekly metrics and provide status updates on customers’ accounts and projects - Participate in operational excellence activities - Continually look at ways to improve the customer experience A day in the life - Prepare daily aging report - Strategize the portfolio - Fix the root cause and collect - Work with internal and external stake holders for better resolution - Provide visibility to the leadership