Area Manager, Amazon Pharmacy

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We provide customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their medications delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for a Pharmacist Team Lead to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! We are looking for an Area Manager (Technician) to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! Key job responsibilities ● Lead and supervise a team of 10-15 direct reports (e.g., Operation Team Leads, etc.) and 50+ indirect reports within Pharmacy Operations. Responsible for the overall direction, coordination, and evaluation of department daily operations of the site. ● Participates and provides meaningful contribution when engaging in cross functional teams to increase efficiencies and achieve business goals ● Knows which decisions to make independently and which need approval; pursues approval and gets other stakeholders alignment ● Responsible for meeting our customers’ needs by planning and implementing processes and procedures that will improve the department’s results and improve efficiencies ● Interview, hire, and support documented training experiences for all team members in partnership with Recruiting, HR, and Training teams ● Develop team members by providing mentorship, educational opportunities, and progressive growth opportunities such as the national pharmacy certification program ● Responsible for the performance management and accountability of the team members within the department ● Does not only rely on existing ways of doing things; challenges best practices to invent novel ways of solving a problem. Operates with intent, succinctly sets relevant context and summary of purpose. ● Maintain regular Check Ins with Direct Reports ● Coach and develop Managers and Team Leads to help drive leadership, daily assignment workflows, and accountability ● Responsible for ensuring accurate staffing, hiring, and scheduling to meet company goals and forecasted budget. Manage and maintain the department's Facility P&L. ● Frequently identifies opportunities for improvement based on data inputs and performs deep dive analysis to identify and solve for root-cause of problems ● Acts quickly to uncover any potential areas of risk or opportunity; proactively communicates relevant issues with appropriate recommendations ● Consistently maintain and/or exceed department’s defined operational metrics. Provides senior leadership with business review data, identifying highlights and areas for improvement ● Collaborate and partner with key stakeholders and leaders across multiple departments and locations, in order to remove roadblocks, increase productivity, and define workflows ● Consult and collaborate with product team to prioritize and drive Roadmap initiatives ● Execute Company objectives through Amazon Leadership Principles as they relate to the department’s function. ● Leverages subject matter expertise in multiple areas including but not limited to: 1) organizational product, partner, and process initiatives, 2) Compliance and 3) Quality ● Accomplish all other required tasks as noted above or assigned by senior leadership.