Sr Plan Manager

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Get to Know the Opportunity: As a Plan Manager, you will play a key role in supporting some of our largest and most complex retirement plan sponsors. In this client-facing position, you will build and strengthen relationships, deliver exceptional service, and help drive client satisfaction and retention. You will collaborate across multiple business areas to resolve complex issues, improve processes, and support the long-term success of our clients and their participants. This is an excellent opportunity for a customer-focused professional who thrives in a fast-paced financial services environment. The Contributions You'll Make: Serve as the primary contact for assigned retirement plans, including larger and more complex client relationships. Manage complex and sensitive client service issues and provide timely, effective resolution. Build and maintain strong relationships with plan sponsors, participants, distribution partners, and third-party administrators (TPAs). Resolve service and communication concerns through collaboration with internal teams, including money in, money out, technical services, operations, and recordkeeping. Partner with sales, recordkeeping, and operations teams to ensure plan alignment and client satisfaction. Identify opportunities to retain business and strengthen client relationships. Promote applicable products, services, and automation solutions based on client needs and plan assets. Contribute to process improvement initiatives and product enhancement efforts. Support the onboarding, training, and mentoring of new team members. Perform other duties as assigned. Minimum Knowledge & Experience: High School Diploma or GED. 5+ years of experience in the financial services industry. Demonstrated customer service experience and relationship management skills. Experience managing complex, sensitive, or at-risk client relationships. Strong verbal and written communication skills. Ability to collaborate effectively across multiple functions and teams. Preferred Knowledge & Experience: Bachelor's degree in Business Administration or a related field, or equivalent combination of education and experience. Experience managing corporate retirement plans. Knowledge of retirement plan administration and recordkeeping operations. #LI-VP1 Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the