Lead Post Market Surveillance Specialist

The Lead Post Market Surveillance Specialist serves as the process owner and subject matter expert for BSHS's complaint trending, including methodology, signal detection, surveillance governance, post-market analytics, and associated review and escalation activities.

This role establishes the strategic direction, methodologies, and standards that govern how BSHS identifies, evaluates, and responds to emerging product quality signals. The Lead Specialist is responsible for continuously assessing the effectiveness of the overall trending system, identifying opportunities for improvement, and driving implementation of enhanced surveillance capabilities that enable earlier and more effective detection of product quality risks.

The position also serves as the accountable owner for trending-related quality remediation activities, translating identified process gaps into sustainable improvements through partnership with Product Quality Engineering, Design Assurance, Regulatory Affairs, Corporate Quality, and other quality system stakeholders.

As a lead-level individual contributor, this role provides technical leadership, influences organizational direction, may mentor less experienced personnel, and drives cross-functional alignment.

Trending Strategy, Governance & Process Ownership

Serves as the process owner and subject matter expert for BSHS post market quality complaint trending and related product surveillance review activities.

Establishes the strategic direction, governance framework, methodologies, and performance measures for post market surveillance trending.

Leads complaint trending and PMSRB activities across the BSHS product portfolio, ensuring consistent application of methodologies and effective evaluation of product performance throughout the product lifecycle.

Partners with cross-functional stakeholders to ensure trending outputs are appropriately incorporated into quality system processes, including risk management, CAPA, regulatory reporting, management review, field actions, and product improvement activities.

Statistical Methodology & Signal Management

Owns the statistical methodologies, normalization approaches, signal detection criteria, escalation thresholds, and decision rules used to identify adverse trends and emerging product quality signals.

Develops, validates, and continuously improves scientifically sound and statistically defensible approaches for complaint trending and signal evaluation.

Evaluates and implements enhanced surveillance approaches including alert limits, alarm limits, leading indicators, predictive monitoring, and other proactive signal detection methodologies.

Assesses the effectiveness of existing trending rules and analytics capabilities to improve sensitivity, specificity, and timeliness of signal detection.

Serves as the organization's subject matter expert for complaint trending methodology, statistical analysis, and signal detection.

Trending Process Improvements and Remediation

Owns identification, prioritization, and closure of gaps identified within complaint trending processes, methodologies, governance mechanisms, systems, and analytics capabilities.

Leads development and execution of improvement roadmaps that strengthen signal detection effectiveness, advance program maturity, and improve overall surveillance capabilities.

Serves as the accountable owner for trending-related remediation activities, including root cause analysis, implementation of corrective actions, verification of effectiveness, and long-term sustainability.

Develops reporting, analytics, and business intelligence solutions that improve visibility into product performance, surveillance effectiveness, and emerging risks.

Provides technical leadership, mentoring, training, and consultation on trending methodologies, signal evaluation, surveillance governance, and post-market analytics while supporting audits, inspections, and management