Assoc Talent Development Program Manager

Department: Talent & Org Strategy Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

The Associate Talent Development Program Manager supports the Frontline Development Team by facilitating learning experiences that help frontline Employees build skills, strengthen Leadership capabilities, and achieve professional growth. They’ll Lead training sessions, support learning program delivery, and partner with Program Managers on content development, program design, and execution activities. They’ll build strong relationships with frontline operational Leaders and Teams while creating engaging classroom experiences that promote learning and development. The Associate Talent Development Program Manager leverages strong facilitation, communication, and relationship ‑ building skills to deliver impactful learning experiences and support the growth of Southwest Employees.   Additional Details   The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.      U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .    We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Own small to medium-scale learning programs of limited scope and visibility from intake through sustainment, ensuring requirements, timelines, and approved budgets are maintained Manage defined components or workstreams of large, complex programs in partnership with a Program Manager, ensuring alignment to overall program intent, learner experience standards, and delivery readiness Coordinate content development and updates by gathering inputs, documenting edit needs, routing changes through development partners, and protecting established design standards and core learning intent Facilitate learning experiences within assigned scope, including leading modules, sessions, or cohorts using established design and facilitator guidance; manage basic group dynamics and respond appropriately to learner questions, resistance, and real‑time needs while escalating complex situations as needed Enable learner application by reinforcing tools and expectations, supporting reflection and practice, capturing barriers to application, and elevating patterns that indicate opportunities for program improvement Execute delivery management fundamentals including tracking milestones, risks, issues, and dependencies, and escalating scope, budget, or risk considerations to the Program Manager as appropriate Communicate program status, expectations, and updates clearly and accurately to stakeholders, maintaining shared understanding of progress and constraints Recommend improvements to assigned programs or components based on learner feedback, partner input, and evaluation data, within defined decision boundaries May perform other job duties as directed by Employee’s Leaders Knowledge, Skills and Abilities Knowledge of foundational talent and leadership development concepts, including adult learning principles and how development experiences support behavior change and performance Knowledge of